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Customer Service For The Generation Z

The generation debate is on as the generation Z makes its way towards becoming the target audience of diverse business verticals. This demographic cohort will be yet another challenge for commercial organizations as it will push them towards developing new strategies and aggressive marketing skills to survive. What this generation will have is a legacy left by millennials, who actively innovated and discovered new products and services. The upcoming generation will have a better ground for developing services and products that can appeal to masses. However, even with so much in their kitties, dealing with customers will become more challenging than ever. 

The reason being, the fact that generation Z will be far more demanding than its ancestors. While millennials pushed the business world towards innovating and inventing; the Gen Z will bring about massive developments in the customer service domain.
In fact, this is a generation that will change the way call centers operated. With more…

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